HotHot Hiring Hint from Mel
Kleiman : Who Will Go the Extra Mile?
great interview question comes from one of our readers, Dan Criswell, Assistant
Security Shift Supervisor & Security Department Recruiter for the Surry
Nuclear Power Station.
Dan finds the question gives him a deeper level of insight into the applicant,
but cautions it has to be set up carefully or it’s likely to elicit a canned
answer like, "I’m always available for overtime.”
THE QUESTION : "I know in your job that you would work harder
if asked or longer hours if needed, but, just in the normal course of your day,
what do you do for your employer that is more than what is expected of you? Is
there anything you do that, if you didn’t do it, no one would really notice or
There is no right or wrong answer, of course. Dan looks for how the applicant
has extended an extra effort to benefit the company, its clients, or other
Dan’s most memorable answer came from a young woman who was employed as an ice
truck delivery driver. One day her truck’s freezer unit failed and the load of
ice was sure to melt. She would have been expected to return right back to her
dock for repairs and her employer would have been satisfied with that response.
What set her apart, however, is that she stopped at the businesses along the
way back and gave the ice away to people who could use it.
Dan hired her on the spot and reports: "As predicted, her attitude has been
great. She is a great worker and we are fortunate to have her working here.”
Add this insight question to your repertoire when you looking for employees you
can count on to go the extra mile - and let me know what happens.
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